Allergy Assist

Allergy Assist is available for children and young people aged 0–18 with a diagnosed or suspected allergic condition who would benefit from additional support.

 This could include food allergy, asthma, eczema or allergic rhinitis (hayfever).

 Your child may already have a formal diagnosis following assessment by an NHS or private allergy specialist, or they may have been seen by their GP and be awaiting a specialist appointment.

 Wherever you are on your allergy journey, Allergy Assist provides convenient access to expert support, advice and treatment from our specialist allergy team.

 The service is only available to patients domiciled in the UK.

Even though consultations take place via video, telephone, or instant messaging, our team includes qualified nurse prescribers who can safely prescribe medication if it’s needed.

Prescriptions can be dispensed from our in-house pharmacy at 10 Duchess Street and delivered straight to your home for convenience. Please note that the cost of medication is not included in your monthly subscription and will be billed separately.

We can also communicate with your GP or other external healthcare providers to ensure they are kept informed of any changes to your child’s medication, maintaining continuity of care and peace of mind.

Of course, please feel free to email allergyassist.ace@oit.clinic and we can arrange a time for one of the team to give you a call.

Our virtual groups take place online in a supportive, small-group setting of no more than 20 attendees. Each session is facilitated and organised by our psychologist, Dr Karen Murphy.

Every session focuses on a different topic, combining elements of a workshop with the benefits of a peer support group. This format allows you to learn practical skills while also connecting with other families facing similar challenges.

To make it as convenient as possible, Allergy Assist members can choose from both daytime and evening session times, allowing you to book the option that best fits your schedule.

To enhance and support your child’s care, the app provides a dedicated library of expert-created educational resources. All materials are free to access and designed to make managing allergic conditions easier and more understandable.

For instance, if your child is prescribed a nasal spray, you can watch our simple, step-by-step video demonstrating exactly how to use it.

Our resource library includes 25 clinically reviewed information leaflets and 17 instructional and educational videos. Every leaflet and video has been written and produced by our team, ensuring the information is accurate, trustworthy, and easy to digest—whenever you need it.

Support available whilst continuing maintenance beyond 12 months